Rio Rancho
Trying a new auto mechanic shop is always a difficult experience especially when you're stuck and need something fast. Well, I decided to give Browns a shot since they were close by and all I think I needed was a battery. At first, when they offered their free diagnostic service, I thought, "Oh great, here we go..." But that turned out to be the first act of a good experience. With several other cars in front of us midday, they were still able to test the electrical system and change out a bad battery before closing. They even stayed open a while longer so we wouldn't be rushed for dinner....thanks. The results of the diagnostic service was well documented with photos and they listed a few things to check, but didn't use that as a crowbar to get more work. They stuck to the issue at hand and got the job done.
Captain, thank you for your candid and detailed review! You are absolutely correct on the stress of trying another repair facility and that is why Brown's Auto has a very transparent and comforting process regarding the thorough inspection of ALL the systems on the car. It is our first goal to have you know everything you will need to make educated decisions both in the present ownership and future pertaining to your individual vehicle maintenance and repairs. Our second goal is working with you to tailor a specific plan to meet your automotive needs long into the future!
- Rio Rancho