Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

Cliff, the Mgr. went above and beyond to get me on the road. My vehicle is a 1997 Chevy 1500 Express Van. It needs a lot of TLC. I've taken her to other mechanics who have misdiagnosed the issue more than once. Cliff and his crew got it right. The estimates, inspection reports and final bill are printed out and easy to read & understand. Cliff is never too busy to talk to me and although he's extremely busy, he's not rattled by phones ringing, customers waiting or meeting deadlines. He handles things calmly & with kindness and a smile. Thanks Cliff for all of your help.

Everyone was very courteous. They went beyond what they were supposed to do. I Will bring my car back to them.

Can't say enough good things about this place. Took the time to really identify my vehicles issue, went above and beyond with the work and charged a fair price for the crazy mess my Jeep was in. Jeremy is truly an awesome and honest mechanic. Will continue to take my vehicles to Browns as the whole team is top notch!

Awesome as usual.

This company is great! Darrell and Henry took very good care of me as well as my car! When dealers couldn’t get me in for 2 months. Browns Automotive got me in the same week. Fair pricing and super trustworthy!! If you are looking to support an awesome local auto shop this is the place to go!!! 😄

Always a good experience with Brown's automotive. In for an oil change and tire rotation, I received a full safety inspection on-line with pictures and recommendations for my vehicle. The friendly team make it easy to schedule with a fast turnaround time.

Great service from front to back. Real knowledgeable.

They were all kind except 1 guy always seemed he thought he was better than everyone. But only saw him twice from the 4 times I was there. First I had a lot of lights on the car all at once. I understand they had to figure out the first told me possible wiring issues then they stated it was sensors for the exhaust that after replacement it would reset and all I’d have to do is drive it and it would all come off and get out of limp mode. They also told me that I needed a new runner for my intake common VW TDI problem and the common code came up. but this is when I was picking up car. So I took home and drove it like I should nothing changed on car it was still in limp mode I proceeded to change runners myself due to I felt like they didn’t want to work on my car. I changed it no change so I did a bunch of research and realized that when sensors are changed and the vehicle is having exhaust issues it needs a regeneration on car to clean everything so when I took it back to get regeneration they couldn’t said I needed a new Dpf I asked for them to look up and call me with info on new one never got a call. In the mean time I attempted to clean Dpf sent it back after cleaning this place still couldn’t reset and I never got a call for replacement parts. First they charged me over 1400 dollars and said it would fix it which it didn’t. I felt like they threw parts at it hoping for the best which didn’t work atall. I felt like the knowledge is there but the fact is I told them whatever it takes to get this car into great shape I will pay whatever and they didn’t care to inspect and figure out issue before throwing parts at it that didn’t help. I was hoping to find a great shop to take 2 other vehicles to but they didn’t gain any future business from me. Response to your response: Throwing parts at a car isn’t a way to do business I had a bad Dpf and you claimed it was sensors that hardly fail if you replace a sensor and same code continues then that wasn’t the issue you shouldn’t charge and take advantage of a customer. I was excited with the experience that I thought I had until I found out you didn’t fix anything and the same codes and problems continued I paid you over 1400 dollars for nothing. I will keep friends and family away from this business.

Brown's was fast and professional. Took my Tacoma to Brown's on 4th because my check engine light was on for my O2 sensor and I was unable to pass emissions testing. They did diagnostics and were able to install new O2 sensor the next day. The repair worked and I passed emmissions, woohoo! Very easy to work with and I liked the diagnostics report via email.