Albuquerque
Very unsatisfied with their service. Scheduled online and there was no info on diagnostic fee. Dropped it off, $140 an hour to diagnose, fine. Then they call me that they need 3 more hours to figure it out. 140x4 And that money does not roll into repair fee. Untrustworthy of their knowledge and honesty. Picked it up, taking it to dealership instead. They didn't provided any answers, just wasted money on them. Update: Took the vehicle to Cadillac and they told me what was wrong within the 1 hour diagnostics that cost $180, and that money could be used towards the repair. From now on stick to Dealership mechanics and would not recommend this place. Just wasted $140 for nothing.
We're very sorry to hear about your experience. We strive to be transparent and provide the best service possible, and it’s clear we fell short in your case. We apologize for any confusion regarding our diagnostic fees and for not meeting your expectations. Your feedback is important to us, and we would like the opportunity to make this right. Please contact our management team directly so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
- Albuquerque