Northeast Heights
UPDATED REVIEW: There has been a pretty quick change in management/front end staff, and they forgot to send an updated inspection report and to change my oil. I spoke with district manager Tim who was determined to make it right. He sent my normal inspection report right away, which always has fantastic detailed photos of all the work done on my car, and resolved any concerns I had with the service. I understand sometimes businesses go through growing pains, transitions, etc. The mechanics are top notch, and hopefully the front end staff can get trained up to be tip top again soon.
Thank you for taking the time to update your review, and we sincerely appreciate your understanding during this transitional period. We're grateful for your patience and for bringing your concerns to our attention. We're glad to hear that Tim, our district manager, was able to assist you promptly and resolve any issues with the service. Ensuring customer satisfaction is our top priority, and we're committed to delivering the high-quality service
- Northeast Heights