Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

Diagnostic took 2 hours longer than what was promised. I would have been okay with that, understanding how things don't always go as planned. Even though the car was done being inspected, I had to wait even more for my keys because of a lunch break The price quotes for the repair was twice that of the shop I ended up doing the work with. Will never go back.

They took care of me right away, figured out the problem other mechanics could not, super helpful, super nice people. Will use Brown's for any future problems or service with my truck. Thank you Brown's

Professional work done on my car. I always encounter mechanics who are careful and skillful at their jobs and can give advice on any maintenance issues.

Browns automotive did great work on my truck. They know their stuff. I finally found a shop that the technicians know what their doing .

Excellent care, as always! Their online booking system is easy to use and the guys who work there are really nice and always do a great job. Highly recommend!

Everything seems to be working as it should. So far, seems like excellent work. They also got the work completed when they said they would.

Where do I begin? I decided to come here based upon the reviews but that changed very quickly. I made my appointment online for 1000 am. I show up 30 minutes early only to be told " there are 11 cars in front of you and you'll need to leave your car for the day. But, we can give you a ride home.." Q. what's the sense of scheduling an appointment if there are 11 others in front of me??? I get the ride home at 1030 and a phone call around 4 pm telling me that I need to have the injector replaced, and oh by the way we heard knocking on your motor, took some oil out and found metal shavings in it. So you'll need a motor. I get picked up and brought back to the shop where the manager( a bald headed guy ) looks and says "I think this is the oil they pulled from your jeep. I was very suspect of this as I just changed my own oil less than a week ago. He proceeds to ask me if I want to fix the injectors. but then tells me they can't do it today or tomorrow and I would just be placed in cue to get it repaired. Quotes me almost $1200 bucks for the repair. Q. As a manager, If you just told someone their motor is shot, why in the world would you ask to repair the minor problem? - also how did I know the oil with the shavings was from my vehicle? Nothing was marked to identify that it came from my vehicle. I also asked them to provide me a quote on replacement motor and associated items, provided my email and was told they would follow up in 2 days. I ended up going Firestone the next day and had the repair done in 2-3 hours for half the cost with great customer service. Thankfully i did have my old oil to verify their findings. it's been a week since the appointment and I haven't heard NADA, NIL, NOTHING from the Rio Rancho shop. I called two other shops about a replacement motor and had quotes within a couple of hours. Honestly, the service thinks they're cool with sending photos, again how does the customer know it's their vehicle?? After speaking with a representative from the company regarding this experience, I certainly hope things will change. This business needs to take a serious look at their business practice. They failed on ALL fronts. Take your Business elsewhere!

A few delays. Apparently a mix up with fabs. Had to wait awhile for mine to be returned. Maybe a name needs to be attached. It was a crazy for everyone there.

Always able to get in and they Always do good work! Warranted. Good people.

Excellent job on my truck! These mechanics know their stuff. I give Browns an ( A+ )