Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

I have been taking ALL my vehicles to This place for 10+ years, investing approximately $15,000 of work. They are VERY PRICY but they have got the job done before. Unfortunately, today that is not the case! I took my truck in for a/c problems. We let them know we could not hear or Feel the a/c compressor engaging,, that The fan turns on, blows air, and there was Freon. We get one phone call stating they checked pressures and found leaks with a low amount of Freon. They stated it would be $600 to replace leaks, lines, recharge, and our truck would be up and running by 2pm! Second phone call comes in, around 1-130pm… Good News BUT Bad News! They fixed the leaks and lines along with having to fill freon because there was none, which contradicts what they said in the first phone call and unfortunately, our compressor is broken and now we are having to pay, $600 + $1,300 = $1,900 total! Outrageous!!! We are back to square one, out $600, and are about to cut ties with a great relationship with Browns! After speaking with receptionist, and in fact reminding her, we told her there was freon, and reminding also that she stated a few hours prior that it was low, but yet she told us in the second phone call there was none? She did not say a word! All of this could have been avoided, if they “the professionals,” did their job right! All I am asking is they make this right! I really don’t want to burn this bridge but I will if we cannot fix this situation. I look forward to hearing from someone soon.

I have been taking ALL my vehicles to This place for 10+ years, investing approximately $15,000 of work. They are VERY PRICY but they have got the job done before. Unfortunately, today that is not the case! I took my truck in for a/c problems. We let them know we could not hear or Feel the a/c compressor engaging,, that The fan turns on, blows air, and there was Freon. We get one phone call stating they checked pressures and found leaks with a low amount of Freon. They stated it would be $600 to replace leaks, lines, recharge, and our truck would be up and running by 2pm! Second phone call comes in, around 1-130pm… Good News BUT Bad News! They fixed the leaks and lines along with having to fill freon because there was none, which contradicts what they said in the first phone call and unfortunately, our compressor is broken and now we are having to pay, $600 + $1,300 = $1,900 total! Outrageous!!! We are back to square one, out $600, and are about to cut ties with a great relationship with Browns! After speaking with receptionist, and in fact reminding her, we told her there was freon, and reminding also that she stated a few hours prior that it was low, but yet she told us in the second phone call there was none? She did not say a word! All of this could have been avoided! All I am asking is they make this right! I really don’t want to burn this bridge but I will if we cannot fix this situation. I look forward to hearing from someone soon.

Took 3 hours for an oil change, air filter, and adding differential fluid. Don’t take appointments if you’re not going to prioritize the customers who schedule them.

These guys are true professionals answered all of my questions and got all the work done I needed in a timely manner. Thank you guys!!!

These guys are awesome, heading back to El Paso tomorrow told them I needed the work done by Saturday march 29th and they had it done a day early and with the most professional attitude. Thank you guys!!!

Very well organized with clear explanations of the work that Will done on my car.

Great service

Probably the most professional automobile shop I’ve been to The diagnosis was thorough and everything was explained to me. The work was professionally done, and reasonably priced..The manager Ed and staff were extremely helpful. If you’re in the market for a new shop for your vehicles, give these guys a try.

As always, great job and on time. Did a great job on keeping me posted on the work done. Wonderful staff.

P.S. As a Post Script to my earlier review, it should be noted that ALL feedback Shows 5-STARS. Which shows a continual 5-Star Rating for ALL Reviews. Which is misleading for potential customers. I indicated a 2-Star Rating. However the 5-Star rating appear to be permanent for ALL REVIEWS. Instead of only looking at STARS, if a few moments to actually READ the Reviews my choice for service would more than likely have been altered.