Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

Front and rear brakes redone (pads and rotors) on 2006 Accord. Job well done by friendly courteous staff. Highly recommended. Mar 12, 2020

Good folks.

I have a 1966 Mustang Convertible. I have some trust issues with who works on the car. It was having some ignition problems and I did not have the time to trouble shoot it myself. In the past, I’ve used another mechanic on the other side of town, but it’s pretty inconvenient and I feel like they don’t really value my business. I’m just a “number” to them. I contacted Brown’s through their contact page on their website and Leslie immediately reached out via email. I communicated my concerns about who works on my car. She was understanding, gave me some background on the mechanic who would be working on my car (Justin), and suggested a date and time to bring it in. When I brought it in, Leslie was at the front desk and called Justin up front so that I could speak with him directly. I felt like they respected my fondness for my car (no matter how irrational it is). They both made me feel comfortable leaving my Mustang there to be worked on. I received a “workflow status change” email almost immediately. The information was generic, but I appreciate that there was a least some communication. They notified me late in the day that they wanted to keep the car overnight. A small inconvenience to make sure the problem was fixed properly. The next morning, I was emailed the results of their full inspection with pictures and details of what they found. When I came to pick up the car, Justin (the mechanic) was at the desk so I was able to discuss what work was done as well as a couple of things that were found during the inspection. Justin was enthusiastic when discussing my car with me. This seems like a small thing, but it matters. There are many places to get competent automotive work done. I prefer working with a company that treats me as more than just a number. My experience with Brown Automotive in Rio Rancho was excellent. I plan to take all my cars there.

We’re so grateful to have found Browns Automotive! We’ve been having issues with our Sprinter van and even the dealership couldn’t pinpoint the matter. Browns was THE place to go. We called in first thing in this morning and Leslie asked us to come in right away. Justin Spencer is the man! He took the time to listen to all of our concerns, explained to us some specifications about our van and really had the knowledge to fix the problem. They also send you updates on the work in progress. We had the BEST service in a long time. The team is very friendly, trustworthy and comprehensive. They did everything they could to give us back our van in a timely manner and at a very fair price. Leslie even offered us some pizza! You guys were awesome to us and we wish you to have as many happy campers as us! There is a nice coffee shop to hang out right next door with great service too! Many thanks! J&E

This place is great. I had a serious problem with my car and Charles was so patient and kept me updated throughout the whole ordeal. Lyndie was wonderful and has a gift of great customer service. Both of them and and the rest of the crew helped me with my warranty company and all paperwork with repairs. Browns's also guarantee s there work. Best place to take your care!!!

They were so efficient with my car repair. I loved how I received pictures along the way as they were doing repairs. Customer service was awesome!!