Rio Rancho
Brown's is by far one of the most honest and efficient garages I've dealt with in the 12 years I've lived in New Mexico. My wife and I decided to make an appointment with Brown's to get some mechanical things caught up on our van. The weekend before the appointment, my wife had to swerve when someone pulled out in front of her in a parking lot. She ended up hopping a very large curb, and the van started making strange, new noises. We got the van towed to Brown's and explained what happened. The first thing they diagnosed was the transmission. In short, it got messed up badly and needed to be replaced. At other garages I've frequented, this would have been a golden opportunity to start racking up extra charges...but not Brown's! They did a very thorough inspection, took crystal clear photos of the damage, and advised how to proceed. We decided to part ways with the van and trade it in at a dealership. Most importantly, Brown's charged only for what they did...inspect the transmission! Shout-out to Darrell, the Service Manager, and Allan, our Technician, for the quick, documented diagnosis of our issue. I highly recommend Brown's Automotive Experts on Golf Course Rd. In Rio Rancho for your vehicle repair needs!
Thank you for taking the time to share your experience with us! We're happy to hear that you found our service both efficient and transparent. Darrell and Allan strive to provide thorough inspections and clear communication, and it's great to know they delivered that for you. We always aim to provide honest, straightforward service, and we're pleased that you felt confident in the process. Your recommendation is greatly appreciated, and we look forward to assisting you with any of your future vehicle needs!
- Rio Rancho