Rio Rancho
Nice people. Added an extra hour of labor after estimate. Definitely charge you for everything they can. Would like to see shops deduct the diagnostic charge when you have them do the work. Be sure and ask for a AAA discount. Labor $145/hr. Good work, just seemed expensive.
Thank you for sharing your positive feedback on your recent experience with us. We sincerely appreciate your kind words about our team and the quality of our work. Regarding the additional hour of labor and the diagnostic charge, we understand your perspective. The diagnostic charge plays a crucial role in allowing us to allocate the necessary resources to accurately diagnose the problem, provide valuable recommendations, and ensure the safety and reliability of your vehicle. It's a vital step in delivering thorough and comprehensive service. While we always strive to provide accurate estimates, we recognize that unforeseen complications can arise during the repair process, resulting in additional charges. Our labor rate reflects the expertise and experience of our technicians, as well as the investment we make in ongoing training, state-of-the-art equipment, and quality parts. However, we continuously work to offer competitive rates. We genuinely value your feedback and are grateful for your business. If you have any further questions or concerns, please feel free to reach out. We look forward to the opportunity to serve you again, and we'll continue to deliver the excellent service that you've come to expect from us.
- Rio Rancho