Rio Rancho
We had been taking our car to a different place in RR, but had been taking too long to fix and outrageous prices and never called us back. So, we were looking for a new place to get our vehicle fixed so decided to try Brown's automotive. Now I understand that if we have car shield it's going to take longer, but we had to wait for parts (took a week and a half to get here from Texas) it took 3 weeks and 2 days. We don't have a second car. So all you're doing is just sitting and waiting until they call you. It's very aggravating, annoying and disappointing You just want somebody to do something that's not moving at a snails pace. We have to decide if we'll ever go back.
Thank you for sharing your experience and your honest concerns. We truly understand how frustrating delays can be, especially when you’re without a second vehicle. Waiting for parts and the repair process can sometimes take longer than expected, especially with extended warranties like Car Shield. We’re sorry for the inconvenience and the communication gaps you felt during this time. Please know your feedback is important, and we’re committed to improving our communication and turnaround times. If you’d like to discuss this further or if there’s anything we can do to assist, please don’t hesitate to reach out directly.
- Rio Rancho