Northeast Heights
My husband and I were traveling across the country when my power steering faulted near Albuquerque. We tried calling a couple dealerships since my car is under warranty but they couldn't even diagnose the problem for 3-7 days. We looked up nearby mechanics and came across Brown's Automotive Experts. Cliff and Dustin were so nice and accomodating. They prioritized us being travelers and no where to stay. They let us stay in the office for the entire time my car was being worked on and even reccommended lunch places for us. They even offered to drive us to get food or a possible hotel if it came down to us staying another night. Some of the mechanics even gave my dog some treats. They explained everything and showed us pictures of what had to be done for my car. They kept us updated during the entire process. We were able to hit the road same day and continue our drive to the east coast. Everything ran perfect for the remainder of the trip (about 1,800 miles). We cannot thank these guys enough. We were in what could have been a very difficult situation, but they treated us like family.
Thank you for sharing your experience with Browns Automotive Experts. We're so glad to hear that Cliff, Dustin, and our team could help you and your husband, especially during your cross-country journey. It's our goal to provide not just excellent automotive service, but also a welcoming and supportive environment, especially for travelers like yourselves in challenging situations. We're happy to know that our recommendations and extra assistance made a difference and that your car was fixed promptly to continue your trip safely. Treating our customers like family is what we strive for, and it's heartwarming to hear we achieved this with you. Safe travels to the east coast, and remember us if you're ever back in Albuquerque!
- Northeast Heights