Now serving the Far Northeast Heights area!

Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

Clients Testimonials

Listen to What
Our Customers Say About
Brown's Automotive Experts.

5
Village of Los Ranchos de Albuquerque

This is the only shop I will take my vehicles to. The technicians are very experienced and trustworthy. The diesel technicians very knowledgeable and knows what he’s doing.

Thank you, we are highly focused on building trust in the community. Happy to hear you were impressed with Wayne!

- Village of Los Ranchos de Albuquerque
5
Albuquerque

I wouldn’t trust anyone else with my kids vehicles. Best place in Albuquerque hands down. Thanks guys keep up the amazing work!!

Thank you Heidi, you are a blessing to work with! Also thank you for all you do for the community. #Nurselife

- Albuquerque
4
Northeast Heights

Thank you for the feedback, Henry! Is there anything we could have done differently to make this a 5-star experience? Please give us a call to let us know! (505) 294-4900 Thank you.

- Northeast Heights
5
Rio Rancho

Great service and they do a great job. Even cleaned up the engine after they were done. It looks new under the hood now. They are up front with all the issues and costs and usually right on or under the estimate they give. Will be going back soon for more maintenance and repairs.

Thank you Daniel for allowing us to repair the oil leak on your Toyota. We appreciate the great review!

- Rio Rancho
4
Albuquerque

Brown Automotive on 4th NW is the best! I took it in on Monday for a clutch,pressure plate and bell housing and it was done yesterday. Im driving a new car! Pricy,good and quick.

Thank you Leslie! Glad to hear the clutch repair on your Hyundai is holding up strong.

- Albuquerque
5
Village of Los Ranchos de Albuquerque

I first visited their website and then just called and spoke to the manager Johnathan to see if I could get an oil change. I found out that they work on a first come first served basis---no appointments needed. I then brought in my car for an oil change and at no extra cost they included a free tire rotation and 52-point vehicle inspection. My technician Kyle found an issue (bent rim) that both Nissan dealerships never told me about. Lance then helped check me out via mobile (tap your phone) pay. Overall, I'd say bypass the corporate jiffy lube and overpriced dealership rates and get the guys @ Browns to fulfill your automotive needs. P.S---they will even offer you a discount towards your next service for providing an honest review. P.P.S---you might even get a chance to meet their tiny helper named Poncho: Half poodle half chiwawa. Who said dogs can't help out here and there?

Thank you for the great review! Glad you had such a good experience and was able to meet our shop dog Poncho!

- Village of Los Ranchos de Albuquerque
5
Far Northeast Heights

Very good service every time I have been. Staff is great!

3
Village of Los Ranchos de Albuquerque

I’m reviewing for multiple visits. They’ve done good work on some items (brakes, other) and their communication has been great, letting you know the status, etc. However I’ve had two visits where they either misdiagnosed or recommended items that was not necessary. First one was what I thought was a squeaking power steering pump. They checked it and said no issues, sometimes they just make that noise. Okay, I got a second opinion and the other shop immediately recognized and diagnosed the correct problem (torque converter) and I got it fixed and it worked. Last visit I had them test for a coolant leak issue in the engine. They came back with $5000-$8000 engine work. This despite my ask about a lower cost/less labor and parts intensive option that I’ve read up on which they “did not recommend”. Fair enough, I again took it for a second opinion and the immediate answer was “yeah, the problem/fix you describe is very common in the 4.3 liter engines and the heavier more expensive work isn’t usually necessary, I’d go that route” and here’s a much cheaper quote. I’m not saying Browns is a bad shop, they’ve done good work in the past but considering the last couple of visits I’m going to take my vehicles elsewhere in most cases.

Thank you for your review Kerry. Sorry to hear that we let you down on a couple visits. Noises can be difficult to find, especially if they are in-consistent. We do not want to recommend repairs that if we can not be certain that they will fix the problem. Regarding the engine work, we do like to offer options when we can. Sometimes the less expensive repairs can lead to higher cost down the road and prevent us from having the ability to honor our 36,000 mile/36 month warranty. Happy to hear that you got the repairs completed.

- Village of Los Ranchos de Albuquerque
4
Village of Los Ranchos de Albuquerque

Thank you for the review Kevin!

- Village of Los Ranchos de Albuquerque
5
Northeast Heights

Honest people. Honest work. Honest price! Highly highly recommend this shop! I was in a pinch and had them check out a last minute truck I was looking to purchase. There was a ton wrong with it and they were able to help me out ASAP since I am moving out of state. They took the time to educate me about the truck and helped me make the right decisions. They even called other companies on my behalf. Real genuine people that do great work for a great price. Wish I could bring them more service!

Thanks so much for this wonderful review, Sierra! We're so glad we got to help you out as much as we were able. We take the time to explain the processes that we do for your vehicle because we believe that keeping you well-informed is part of the maintenance process. Thanks so much for stopping and thank you so much for the rating, we really appreciate your business!

- Northeast Heights
Brown's Automotive Experts is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Albuquerque (505) 345-0085, Village of Los Ranchos de Albuquerque (505) 897-3532, Rio Rancho (505) 891-7971, Northeast Heights (505) 294-4900, Far Northeast Heights (505) 857-0868 if you have any issues in accessing any area of our website.