Village of Los Ranchos de Albuquerque
I’m reviewing for multiple visits. They’ve done good work on some items (brakes, other) and their communication has been great, letting you know the status, etc. However I’ve had two visits where they either misdiagnosed or recommended items that was not necessary. First one was what I thought was a squeaking power steering pump. They checked it and said no issues, sometimes they just make that noise. Okay, I got a second opinion and the other shop immediately recognized and diagnosed the correct problem (torque converter) and I got it fixed and it worked. Last visit I had them test for a coolant leak issue in the engine. They came back with $5000-$8000 engine work. This despite my ask about a lower cost/less labor and parts intensive option that I’ve read up on which they “did not recommend”. Fair enough, I again took it for a second opinion and the immediate answer was “yeah, the problem/fix you describe is very common in the 4.3 liter engines and the heavier more expensive work isn’t usually necessary, I’d go that route” and here’s a much cheaper quote. I’m not saying Browns is a bad shop, they’ve done good work in the past but considering the last couple of visits I’m going to take my vehicles elsewhere in most cases.
Thank you for your review Kerry. Sorry to hear that we let you down on a couple visits. Noises can be difficult to find, especially if they are in-consistent. We do not want to recommend repairs that if we can not be certain that they will fix the problem. Regarding the engine work, we do like to offer options when we can. Sometimes the less expensive repairs can lead to higher cost down the road and prevent us from having the ability to honor our 36,000 mile/36 month warranty. Happy to hear that you got the repairs completed.
- Village of Los Ranchos de Albuquerque