Now serving the Far Northeast Heights area!
Listen to What Our Customers Say About Brown's Automotive Experts.
We recently were on vacation and our car broke down going through Albuquerque. Shops were full and wouldn't look at it and referred us to dons. Told them our situation and cliff got us in and back on the road with minimal costs. They could've easily taken advantage of our situation and charged us a lot of money but they were honest and fixed the issue. Thanks again cliff
Thanks for taking the time to review our automotive shop! Honest and efficient service is what we strive for at Don's Auto & Service Center, and we are happy that we could get you back on the road safely.
A bit of trouble or misunderstanding in scheduling appointment. Otherwise very good service.
Appreciate the review! Apologies for the scheduling issues. We were managing a staffing issue that was a little challenging that week.
Excellent service! The mechanics at Brown’s are trustworthy and do excellent work.
Thank you for your feedback, Meghan, we appreciate you!
I have to share my experience with Cliff, at Don’s Auto on 6/7/22. I had come up to ABQ from Las Cruces to pick up 1800lbs of tile for a remodeling project. I was driving a 2013 F150 that I had never driven before.. a new to me truck. The emergency brake had just been replaced by the previous owner and it would not release, or so I thought. The light would not go out, the warning sounds would not stop, and I was not comfortable driving it all the way to Las Cruces especially with all of that weight in the back end. My daughter’s in-laws live in ABQ and they recommended Don’s to me. So I called them and asked them to quickly look at the emergency brake to see if it was really engaged or not. They said bring it in! Cliff looked and said it was most likely a loose brake cable and it would be fine to drive. He also put it up on the rack and checked all of my tires knowing I had a long drive. I got home just fine! Everyone in ABQ has a gem of a repair shop in Don’s Auto..and it’s good to know there are still truly good people in the world.
Thank you, Lisa! We were more than happy to help ensure the safety of your vehicle for your long drive ahead. We're always here if you need us. It was a pleasure meeting you!
Thank you for the 5 star review!
I had a bad experience at the Los Ranchos location, BUT I wrote the business on FB and told them what happened and the owner got back to me right away. So we brought the vehicle to the Rio Rancho location. The owner apologized for what happened and he fixed my vehicle :) I would definitely go back to the Rio Rancho location, they were very friendly and nice and they were fast. They also have the cutest little shop dog! So thank you guys for everything.
Heather, thank you for allowing us the opportunity to correct the situation and renew your faith in us. We are taking steps to ensure the same high standard of service is met at each of our locations. Poncho ( the cutest little shop dog) and the the rest of the staff look forward to seeing you again!
Wonderful, quality service! Came in with an urgent serpentine belt fix. Got me in and fixed the car within a day. Checked out my entire vehicle with a free inspection. Trustworthy guys
Thank you! It is our pleasure to help you out of a tough spot and get your vehicle back into proper function, Esperanza!
Brown's is an excellent,trustworthy, place for emergencies and basic maintenance and upkeep. The guys are great to work with, they work fast, and they are so thorough at clearly making sure you understand all they'd with your vehicle. I'd recommend them to everyone!
Betty, thank you for trusting us to service your Ford F-150! We look forward to serving you in the future!
Thank you for rating us, Philip! Please let us know what we could do to improve and deliver a 5-star experience for you next time (505) 294-4900. Thank you!
Good service. Professional. On time. Reliable about costs. Good communication.
Thank you for trusting us with your vehicle Susan!